酒店前台常用的100句口语表达超实用建议收藏.docx

酒店前台常用的100句口语表达，超实用，建议收藏一、预订服务Goodmorning.ThisisRoomreservation.MayIhelpyou?早上好，客房预订处，我能为您做什么？Whatkindofroomwouldyouliketoreserve?您想订哪种类型的房间?Asingleroomoradoubleroom?要单人间还是双人房间？Forwhichdatesdoyouwanttobooktherooms?您想订哪几天的房间呢？Whattimewillyoubearriving?您将在何时到达？MayIknowyourname?您能告诉我您的名字吗？Howlongwillyoubestaying?您将要住多久？dliketoconfirmyourreservation.我要确认一下您的预订。llchecktheroomavailability.我查查客房预订情况。YoushouldpayadepositofUS$1000beforehand.您应预期付IoOO美元的定金。Thereisa10percentdiscount.10%的折扣。二.预订服务Whatkindofroomwouldyoulike(prefer)?您希望要什么样的房间？Wouldyoulikearoomwithafrontvieworarearview?您是要窗户临街的房间，还是要背街的房间？Doyouwantasingleroomoradoubleroom?您是要单人间还是双人间？Wouldadoubleroomdo?双人间可以吗？Wouldyoulikebreakfastinourhotel?您要不要在饭店吃早餐？Inwhosenameisthereservationmade?是以谁的名义订的房间？Howdoyouspellyourname,please?请问您的名字怎么拼写？msorry,butwedon'thaveanyrecordofyourreservation.对不起，我们这里没有您预订的记录。msorry,wehavenorecordofareservationinyourname.对不起，没有以您名字预订房间的记录。Doyouhavealetterorfaxconfirmingthereservation?您是否收到过确认您订房的信件或传真？Whomadethereservation,please?请问是谁预订的房间？Fromwhichcountry?从哪个国家预订的？Doyourememberthenameofthereservationclerk?您是否记得预订员的姓名？Whendidyoumakethereservation?您是什么时候订的房？Whatwasthedateofthereservation?请问您预订房间的日期？WouldyoulikeFullAmericanPlanorContinentalPlan?您希望是美国收费方式还是欧式收费方式？Howlongwillyoubestaying?您将要住多久？Forhowlong?您准备住多长时间？Howmanyguestswilltherebeinyourpartyaltogether?你们一起有几个人？Icanbookyouasingleroomforthe15thand16th.我可以为您在15日、16日两天订一个单人房间。Wecanconfirmaroomforthe15thand16th.我们可以确认您15日、16日订的一个房间。It'sallrightforthe15th,butnotthe16th.15日的订房没问题，但16日恐怕不行。Justamoment,please.llchecktheroomavailability.请稍等，我去查一下房间预订情况。Sorrytohavekeptyouwaiting,sir.对不起,先生,让您久等了。UnfortunatelywearefullybookedforJuly,15th.遗憾的是我们7月15日客房已全部订满。msorry,IcanztbookyouaroomforJuly,15th.对不起，我无法为您订7月15日的客房。Wearefullybookedforalltypesofroomsonthatnight.我们酒店那天的客房已全部订满。WewonrtbeabletoguaranteeyouaroomforJuly15th.我们不能保证7月15日有房间给您。Ifthereisn'tanyroom,wecangetyouonthewaitinglistorwecanfindyouaroominanotherhotel.如果没有空房间，我们可以将您放入等候名单中，一旦有空房就马上给您安排，或者为您在其他饭店找个房间入住。Forasingleroom,thepricewouldbe30USD.单人房间的价格是30美元。Thetotalcostwouldbe100USD.全部费用是100美元。msorry,wedon'thaveconnectingdoublerooms,butwehavelargeadjoiningrooms.对不起，我们没有相通的双人房间，但我们有大的相邻房间。msorry,wedon'thavesaunasinourhotel,butwehavemassageservice.对不起，我们没有蒸汽浴，但我们有按摩服务。Wouldyoulikeustosendyouabrochure?我们给您寄一份介绍我们饭店的小册子好吗？Who'sthereservationfor?您为谁预订房间？Gouldyougivemeyouraddressandtelephonenumber,please?请问您的地址和联系电话？Howwillyoubepayingthebill(account)?您将如何付款？Youllhavetosendusadepositof50USD.您需要寄给我们50美元的押金。Isthecompanywillingtocoveralltheexpenses?公司是否愿意支付所有的费用？Whenwillyoubearriving?您将何时到达？Willyoubecomingbyplane?AndtheflightNo.please?您将乘飞机来吗？航班号是多少？MayIhavetheairlineflightnumberandarrivaltime?我可以问您航班号和到达时间吗？Welookforwardtoseeingyou(servingyou).我们期待着您的光临(或：为您服务)。Theroommayhavebeenreservedinthenameofthepersonwhomadethereservation.也许您的房间订在为您预订的那个人名下了。Ourhotelhasafineviewofthecity.从我们饭店可以看到城市的优美景色。Ourhoteloverlooksoneofthemainavenueinthecity.从我们饭店可以俯瞰城市中的主要大道之一。Ourhotelisbeautifullysituated.我们饭店环境优美。Thisisthepeakseason.msorry,butcouldyoucallusagainlateronthisweek?Wemayhaveacancellation.现在是旅游旺季，很抱歉，您在这周后几天再打电话过来好吗？也许会有人取消预订。Wedon'thaveanysingleroomavailable.Wouldyoumindadoubleroominstead?我们没有单人间了，如果是个双人间您介意吗？mafraidwehavenocreditarrangementswithyourcompany.Wewillneedanadvancedepositbybankdraftorincashbeforethereservationdate.抱歉，我们与贵公司没有信用合同，所以希望您再这个预订日期前以银行汇票或现金形式付给我们一笔保证金。三、接待服务Whatkindofroomwouldyoubeprefer?您要什么样的房间？Haveyougotabooking?您预订了吗？Asingleroomoradoubleroom?要单人间还是双人房间？Adoubleroomcosts368Yuanpernight.双人房的房价是每晚368元。Breakfastisalsoincluded.早餐也包括在内。MayIseeyourpassport?我能看一下您的护照吗？Couldyoufillinthisform,please?请您填一下这张登记表好吗？Thisisyourroomcardandroomkey?这是您的房卡和房间钥匙。Couldyousignyourname,please?请您签一下名，好吗？Ifyouleaveafter6:00p.mzyoullhavetopaythefullaccount.晚上六点以后退房,按全天收费计算.Youllhavetoregisterindividually,please.请你们分开登记。Howwouldyouliketopay,sirzincashorbycreditcard?先生，请问您是用现金付款还是用信用卡付账？Ifeelterriblysorry.thisisthebusiestseasonandallkindsofroomsarefullybooked.非常抱歉，这个季节人多，各种房间都订满了。Doyouknowwhichunitisresponsibleforthereception?您知道您是由哪个单位负责接待的吗？Couldyoukeepyourroomkeyuntilyoucheckout?请您在住宿期间自己保管钥匙，直到结帐离开。四、收银服务Hereisyourbill.It's2000Yuaninall.这是您的账单。总共2000元。Howwouldyouliketopay,sirzincashorbycreditcard?先生，请问您是用现金付款还是用信用卡付账？Pleasecheckitandsignhere.请核对一下，在这里签个字。Iwillwriteoutareceiptforyou.我给您开一张收据。MayIcheckthedetailsforyouzplease?我能为您核对账单上的详细内容吗？Doyouhaveanychargesforthismorning?您今天是否挂帐用酒店的服务？Wellhavetochargeyou$10extra.我们要向您额外收10美元。Didyoumakeanyphonecallsfromroom,sir?先生，您从房间打过电话吗？Excusemezsir,butIdon'tthinkthatwillbeenough.先生，对不起，我认为钱数不够。Iamsorryzsirztherehasbeenanerrorinyourbill.Pleasewaitaminutewhi