【中英文对照版】中华人民共和国消费者权益保护法实施条例（2024）.docx

中华人民共和国消费者权益保护法实施条例RegulationontheImplementationoftheLawofthePeople,sRepublicofChinaontheProtectionofConsumerRightsandInterests制定机关：国务院发文字号：中华人民共和国国务院令第778号公布日期：2024.03.15施行日期：2024.07.01效力位阶：行政法规法规类别：消费者权益保护IssuingAuthority：StateCouncilDocumentNumber：OrderNo.778oftheStateCouncilofthePeople'sRepublicofChinaDateIssued：03-15-2024EffectiveDate：07-01-20241.evelofAuthority：AdministrativeRegulationsAreaofLaw：ProtectionofConsumerRightsandInterests中华人民共和国国务院令（第778号）OrderoftheStateCouncilofthePeople'sRepublicofChina(No.778)中华人民共和国消费者权益保 护法实施条例已经2024年2 月23日国务院第26次常务会议 通过，现予公布，自2024年7 月1日起施行。总理李强2024年3月15日TheRegulationontheImplementationoftheLawofthePeopIe1SRepublicofChinaontheProtectionofConsumerRightsandInterests,asadoptedatthe26thexecutivemeetingoftheStateCouncilonFebruary23,2024,isherebyissuedandshallcomeintoforceonJuly1,2024.Premier:LiQiangMarch15,2024RegulationontheImplementationoftheLawofthePeople'sRepublicofChinaontheProtectionofConsumerRightsandInterestsChapterIGeneralProvisionsArticle1ThisRegulationisdevelopedinaccordancewiththeLawofthePeople'sRepublicofChinaontheProtectionofConsumerRightsandInterests(hereinafterreferredtoastheuLawontheProtectionofConsumerRightsandInterestsn)andotherlaws.Article2Intheprotectionofconsumerrightsandinterests,theleadershipoftheCommunistPartyofChinashallbeinsistedon,theprincipleofpeople-orientationshallbeinsistedon,andtheprinciplesoflegality,fairnessandefficiencyshallbefollowed.Article3Thestateshallstrengthentheprotectionofthelegitimaterightsandinterestsofconsumers,andestablishandimproveajointgovernancesystemfortheprotectionofconsumerrightsandinterestsinconsiderationoflawcompliancebyoperators,industrialselfregulation,participationbyconsumers,governmentsupervisionandsocialsupervision.Article4Thestateshallpromotetheconstructionoftheconsumptionenvironmentasawhole,createasafeandassuredconsumptionenvironment,andenhancethebasicroleofconsumptionineconomicdevelopment.中华人民共和国消费者权益保护 法实施条例第一章总 则第一条根据中华人民共 和国消费者权益保护法（以下 简称消费者权益保护法）等法 律，制定本条例。第二条消费者权益保护工 作坚持中国共产党的领导，坚持 以人民为中心，遵循合法、公 平、高效的原则。第三条国家加大消费者合 法权益保护力度，建立和完善经 营者守法、行业自律、消费者参 与、政府监管和社会监督相结合 的消费者权益保护共同治理体 系。第四条国家统筹推进消费 环境建设，营造安全放心的消费 环境，增强消费对经济发展的基 础性作用。第五条国家加强消费商品 和服务的标准体系建设，鼓励经Article 5 Thestateshallstrengthentheconstructionofastandardsystemforconsumercommoditiesandservices,encourageoperatorstodevelopandimplemententerprisestandardsthatarestricterthannationalstandardsorindustrialstandards,andcontinuouslyimprovesthequalityofcommoditiesandservices.Article 6 Thestateshalladvocatecivilized,healthyandgreenconsumptionconceptsandmodes,andopposeextravaganceandwaste.ChapterIlConsumerRightsandObligationsofOperatorsArticle7Aconsumershall,inaccordancewiththelaw,enjoytherighttopersonalandpropertysafetyfromdamagewhenpurchasingcommodities,usingcommoditiesoracceptingservices.Whenprovidingcommoditiesorservices(includingfreeprovisionofcommoditiesorservicesforconsumersintheformofincentives,gifts,trial,etc.)forconsumers,anoperatorshallensurethatthecommoditiesorservicessatisfytherequirementsforprotectingpersonalandpropertysafety.Wherethecommoditiesorservicesprovidedfreeofchargearedefectivebutdonotviolatethemandatoryprovisionsofthelawanddonotaffectthenormalperformanceofuse,theoperatorshalltruthfullynotifytheconsumerbeforeprovidingcommoditiesorservices.营者制定实施严于国家标准或者 行业标准的企业标准，不断提升 商品和服务质量。第六条国家倡导文明、健 康、绿色的消费理念和消费方 式，反对奢侈浪费。第二章消费者的权利和经营者 的义务第七条消费者在购买商 品、使用商品或者接受服务时， 依法享有人身和财产安全不受损 害的权利。经营者向消费者提供商品或者服 务（包括以奖励、赠送、试用等 形式向消费者免费提供商品或者 服务），应当保证商品或者服务 符合保障人身、财产安全的要 求。免费提供的商品或者服务存 在瑕疵但不违反法律强制性规定 且不影响正常使用性能的，经营 者应当在提供商品或者服务前如 实告知消费者。经营者应当保证其经营场所及设 施符合保障人身、财产安全的要 求，采取必要的安全防护措施， 并设置相应的警示标识。消费者 在经营场所遇到危险或者受到侵Anoperatorshallensurethattheirbusinesspremisesandfacilitiessatisfytherequirementsfortheprotectionofpersonalandpropertysafety,takenecessarysafetyprotectionmeasures,andsetupcorrespondingwarningsigns.Whenaconsumerencountersdangerorisinfringeduponatthebusinesspremises,theoperatorshallprovidetimelyandnecessaryassistance.Article8Whereaconsumerdeemsthatcommoditiesorservicesprovidedbyanoperatormaybedefectiveandendangerthepersonalorpropertysafety,itmayreportthesituationorputforwardsuggestionstotheoperatorortherelevantadministrativedepartment.Whereanoperatorfindsthatcommoditiesorservicesprovidedbyitmaybedefectiveandendangerthepersonalorpropertysafety,itshalltakerelevantmeasuresinatimelymannerinaccordancewiththeprovisionsofArticle19oftheLawontheProtectionofConsumerRightsandInterests.Whererecallmeasuresaretaken,anoperatorproducingorimportingcommoditiesshalldeveloparecallplan,publishtherecallinformation,clearlynotifyconsumersoftheirrelevantrights,keepcompleterecallrecords,andassumenecessaryexpensesincurredbyconsumersduetotherecallofcommodities.Commoditysales,leasing,repair,partsproductionandsupply,commissionedproductionandotherrelevantoperatorsshallperformtherelevantassistanceandcooperationobligationsforrecallinaccordancewiththelaw.害时，经营者应当给予及时、必 要的救助。第八条消费者认为经营者 提供的商品