组织管理.docx

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1、1. Organizationalgoalsarethebasisforanorganizationtomotivateemployeesanddepartmentsandcontrolorganizationalandpersonalperformance,andcanprovidedirectionandguidingprinciplesfororganizationaldevelopmentandpersonalwork.Accordingtothegoalsoftheorganization,eachdepartmenthasitsowngoalsandfurtherdividesth

2、eworkcontentofeachorganizationmember.Duringtheimplementationoftheplan,theorganizationcancompareandanalyzetheperformanceoftheenterpriseandemployeesaccordingtogoalsandthecurrentresults,andadjustthefutureplan.Objectivesaregenerallyregardedastheobjectivesofthebusinessleveloftheorganization.Theyareusuall

3、ythefuturedevelopmentformulatedbyeachdepartmentbasedonthegoalsandstrategiesoftheorganizationandwiththeresponsibilityofthedepartmentasthecore.Objectivesaremorerelevanttothespecificdevelopmentplansandmeasuresofdepartments,andeachdepartmentneedstofollowthespecificpathofObjectivestocompletetasks.Policie

4、saretherulesandframeworksformulatedbytheorganizationtostimulatetheworkoftheorganizationandindividualsaccordingtotheobjectivesandresponsibilitiesoftheorganizationgoalsandbusinessdepartments.Policiescanalsoaccuratelyconveythevaluesandattitudestowardsstakeholders.GoalsandObjectivesarethebasisforpolicyf

5、ormulation.Accordingtothecaseinformation,ShangriLaHotel,inordertopromotethedevelopmentofthecompany,firstformulatedgoals,includingincreasingoperatingrevenueandexpandingthenumberofbusinesscustomers,whichprovidesadirectionforthedevelopmentoftheorganization.Eachbusinessdepartmentformulatesitsownobjectiv

6、esaccordingtogoals,includingspecificroutesforairportpickupbythebusinessdepartment.ThecompanyanddepartmentpoliciesareformulatedaccordingtoGoalsandObjectives,forexample,theperformanceandbonusresultsofbusinesspersonnelareevaluatedaccordingtothefavorablecommentsofbusinesscustomers.Thisallowsallorganizat

7、ionmemberstoworktowardsGoalsandObjectives.2. Thedifferencebetweenformalorganizationsandinformalorganizationsisthatformalorganizationscomefromformaltasksintheprocessoforganizationaldevelopment.Informalorganizations,thereisusuallyaclearandreasonabledelegationofauthority.Eachpositionhasaclearmanagement

8、andcontrolscopeandresponsibility.Accordingtotheorganizationalstructure,formalorganizationshaveaclearreportingstructureandmethod,andcanpasstheorganizationalstructure,Toachievethecoordinationandcontroloforganizationalmembers,aformalorganizationusuallyhasclearorganizationalpolicies,objectivesandfunctio

9、ns.Informalorganizationsaremorelooselyorganizedbasedoninterpersonalrelationships,friendship,interests,etc.Theseorganizationshaveweakcoordinationandcontrolcapabilities,lackclearpostrights,responsibilities,andcontrolscope,andusuallylackclearpoliciesandreportingstructures.Informalorganizationsalsoformi

10、nterpersonalnetworks,TherelationshipbetweenmembersOfinformalorganizationsandthefactorsOfinformationtransmissionwillaffecttheemployeeperformanceandworkresultsofformalorganizations.Forexample,thechefteaminShangriLaHotelisaformalorganizationwithachef,adeputychefandachef,whilethechefandtheservicestaff,c

11、leaningstaff,etc.Therestoftheinterpersonalrelationshiporganizationsareinformalorganizations.3. Theopensystemtheoryemphasizesthatanorganizationisanopenanddynamicsystemthatconstantlyinteractswiththeexternalenvironment.Inessence,anorganizationisasubsystemunderthesocialsystem,andalldepartmentswithintheo

12、rganizationarealsoconsideredassubsystemsoftheorganization.Allsystemsneedtoexchangeandinteractwithexternalsystems.Therefore,organizationalmanagersneedtoshifttheirmanagementfocusfrominternalresourcestoorganizationalenvironment.Opensystemtheorybelievesthatorganizationalmanagementneedstofullyconsiderorg

13、anizationalinputandoutputandsystemstatus,andorganizationaldevelopmentandchangewillaffecttheexternalsystemandinternalsubsystemstoachieveintegrity.ShangriLa,asanorganization,isasubsystemofthesocialsystem.Thesystemneedstoinputcapital,humanresources,informationandequipment,andoutputhigh-qualityservicesa

14、ndfoodafterprocessingbyvariousdepartmentswithintheorganization.InthedevelopmentprocessofShangriLaHotel,itisnecessarytoconsidernotonlytheexternalfactorssuchasthecompetitivenessofothercompetitorsandfoodpricequalityintheexternalsystem,butalsotheinternalfactorssuchastheenthusiasmandworkskillsoftheintern

15、alstaff.Afterachievingthecoordinationofallsystems,ShangriLaHotelwillfurtherdevelop.4. Thestakeholdertheoryholdsthatstakeholdersrefertoorganizationsandindividualswhoseowninterestsareaffectedbyorganizationaldecisionsandactions.Stakeholdersincludenotonlyinternalstakeholderssuchasshareholders,managersan

16、demployees,butalsoexternalstakeholderssuchascreditors,customers,communityresidents,governmentsandmedia.ThestakeholdersintheShangriLaHotelcaseinclude:Customers:Thequalityoffoodandserviceenjoyedbycustomersinthehotelisgreatlyaffectedbytheorganization.Theyarealsothesourceofthehotelsprofitsandtheobjectofvalueprovision.Thecustomersimpressionandevaluationdeterminethesustainabilityofthehotelsdevelopment.Managers:includingthechefandthegeneralmanager,areimportantmanagersofthishotel.Theyworkth