伊拉克四人吊厢旅游索道 规章制度.docx
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1、Rules and Regulations forOperation of Iraq Ropeway with 4-Seat Suspended Cages伊拉克四人吊厢旅游索道规章制度Rules for Civilized Service1. Standard for Service AttitudeLSet up tenet of tourists as king, safety first, courtesy, thoughtful and civilized service.2. Positively serve tourists, and try best to satisfy th
2、eir reasonable and normal requirements.3. Kindly talk to tourists, do not treat them rudely or differentially.4. Strictly observe standard service procedure, making tourists enjoy the same quality service all the time.5. Surely be responsible for tourists, provide quality service for tourists and pu
3、t enterprise goodwill at the upmost place.II. Standard for Working Discipline1. Take duty and post punctually, do not leave, do not be late, do not leave early without excuse, and do not be absent from work.2. Do not chat with each other, or do private things, or eat snacks, or do other things than
4、work during service time.3. Do not yell or sing; do not behave badly in customers service during service time.4. Cherish equipment and facilities in the scenic spot; do not operate or move or damage them at will.5. Hand over articles and money you pick up promptly to office, but do not pocket them p
5、rivately.6. Do not receive your private guests or telephone calls; do not come to work with your kids.7. Do not bring your private friends to the scenic spot without leaders approval.8. All the staff shall not drive any motor cars in the scenic area during working time.Fundamental Work for Ropeway S
6、tation Safety ManagementI. One Policy: Insist on ttSafety First, Prevention PrimaryIn case there is any conflict between operation and safety, safety shall take precedence.II. Two Basic Points: Leaders shall not direct and staff shall not operate by breaking rules and regulations.III. Three Links: E
7、lectro-mechanical repairmen shall insist Three Checks,(i.e., early check before operation, tour check during operation and late check after operation), and uThree No-Releases,(i.e., unclear accident causes are not released, indefinite accident responsibilities are not released, unprepared measures a
8、gainst accident recurrence are not released). By three levels of maintenance (i.e., routine maintenance, Level I maintenance and Level II maintenance), implement ttThree Good COnditiOns” (Equipment are managed, operated and repaired properly).IV. Four Skills: Operators shall try best to study profes
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